SERVICE CENTRE
The service center is available from Monday to Friday from 8:30 am to 12:30 pm and from 1:30 pm to 5:30 pm.
It is an advanced call centre that integrates telecommunication features with information systems, adding new communication channels and other tools (e.g. fax, e-mail, web, SMS, APPs, social networks…) to the basic phone one.
Moreover, the Service Centre activated new and innovative automatic procedures using the installer SMS and specific APPs.
These procedures minimise the activities of installers and, at the same time, provide total traceability of fulfilled operations.
The Service Centre is a new way to manage contacts and relationships with customers, according to a wider strategic and project view aimed at establishing a customer-oriented culture.
The Service Centre follows a new approach focused on increasing the quality and quantity of the services delivered by actively involving customers only in the most specific activities to free them from the ordinary management and developing the customisation of services.
Our Service Centre integrates what collected by the front-office and the service delivery methods with the back-office internal procedures. This overturns the traditional concept of organisation design in favour of a model that begins with the user, in order to reshape the internal organisation in favour of a service.